Terms of service

Version of the regulations in force from 4 March 2025.
Important!
When we write in the Regulations:
You, Yours, Yourself, etc. - we mean the Client
we, our, etc. - we mean the seller, i.e. LLMe Sp. z o.o. based in Chwaszczyno, ul. Łąkowa 4, 80-209 Chwaszczyno, KRS: 0001071827,  NIP: 5892087213,  REGON 527056113.

I. What is our Service for?

  1. We run an online store at www.llme.pl ("Service").
  2. You can contact us:
    1. by e-mail: sklep@llme.pl,
    2. by letter - to the address: ul. Łąkowa 4, 80-209 Chwaszczyno,
    3. by calling the telephone number – +48 791 288 088.
  3. We sell dietary supplements and other health-promoting preparations and products (Goods).
  4. The supplements we sell are not medicinal products. They are food products in the form of capsules. Their sole purpose is to supplement your diet with substances that have a nutritional effect. The dietary supplements we sell are not a substitute for medicinal products prescribed to you by your doctor.
  5. Please read the Regulations before placing your Order.
  6. Only adult Customers may use the Service.
  7. We operate in the European Union. 

II. How orders are placed and processed.

  1. You can place an order in two ways:
    1. Use the "Account" service - you give us your e-mail and create a password. The account is free and available for an indefinite period. You can delete it at any time and without giving a reason - to do this, send an e-mail to sklep@llme.pl.
    2. Use the "Order Form" service - i.e. without an Account. In this case, you provide: email, name, surname and delivery address. This service is free and one-time.
  2. If you would like to place an order:
    1. Select a Product from the catalogue that we make available to you on the Website and add it to your cart (button – “Add to cart”).
    2. If you do not have an account, please provide your details:  name, surname, e-mail, delivery address, Tax Identification Number (if you are an entrepreneur). This data is necessary to complete the Delivery,
    3. Select delivery and payment method.
    4. Click "Pay Now."
    5. After payment, you will receive an order confirmation from us via e-mail - this is the moment when we conclude a Goods Sale Agreement with you.
  3. The prices we quote are gross prices.
  4. The goods will be shipped the next business day after payment has been received. 

III. Subscription to Goods

  1. In addition to a one-time order, you can order a subscription to a given Product for a quarter (3 months) or 12 months (for the shipment of 3 or 12 ordered Products, respectively). Then we conclude a contract for a fixed term and it binds us and you until the end of its duration.
  2. The subscription does not renew automatically.
  3. If you decide to subscribe, you will receive a discount calculated from the price of the Product without discount:
    1. 15% for quarterly subscription,
    2. 25% on 12 month subscription.
  4. Subscribers will also receive priority access to new Products and promotions, and in the future also to free trials, provided they agree to receive marketing information via SMS or e-mail.
  5. If you would like to order a subscription:
    1. Select the Product from the catalog that we provide to you on the Website, select the "12-month subscription" option  or "quarterly subscription" and add it to the cart (button - "Add to cart") - the appropriate discount will be calculated automatically.
    2. If you do not have an account, please provide your details:  name, surname, e-mail, delivery address, Tax Identification Number (if you are an entrepreneur).This data is necessary to complete the Delivery,
    3. Select the method of delivery of the goods and one of the subscription options:
      1. Option I – you pay for the entire subscription period in advance and receive the Product every month;
      2. Option II – you activate automatic monthly payment (“Automatic Payment”) and you receive the Goods every month;
      3. Option III – you pay for the entire subscription period in advance and the Goods are shipped in their entirety at once (3 or 12 packages).
    4. Shipping costs are not included in the subscription price, we will add them to the price of each Product and you will pay them together in the next step.
    5. Click "Pay Now" and:
      1. Option I and III – pay the full price for the Goods in advance, using one of the options available on the website,
      2. Option II – enter your credit card details from which the first payment will be charged, and subsequent Automatic Payments will be charged during the subscription period.
    6. After payment, you will receive an order confirmation via e-mail from us - this is the moment when we conclude a Goods Sale Agreement with you.
  6. During your subscription:
    1. you cannot change the type of the ordered Goods to another one,
    2. You can change your delivery location, but you must inform us by the 1st of the month.
  7. We will ship goods by the 10th of each month.
  8. You cannot cancel or suspend your subscription during its duration.
  9. If Automatic Payment fails, we will stop shipping the Goods until you pay. We will contact you to resolve the issue. The contract remains in force.
  10. You can withdraw from the subscription only on the same terms as for distance contracts – within 14 days of delivery of the first Product. Details are in point V. 

IV. How you can pay for the goods and how we will deliver them to you

  1. You will pay for the Goods using electronic payments. The entity providing this service is T-PAY run by Krajowy Integrator Płatności SA with its registered office in Poznań, plac Andersa 3, 17th floor, 61-894 Poznań, tel. (61) 66 82 778, e-mail: info@tpay.com) (“Payment Operator”).
  2. After selecting the "Pay now" option, the system will redirect you to the Payment Operator's website.  Then select a payment method from those available on this website.
  3. In case of subscription in option II – Automatic payment:
    1. you can pay for the Goods only by credit/debit card,
    2. you agree to have your payment card charged regularly every 30 days, in accordance with the accepted offer,
    3. you must ensure that there are sufficient funds for payment on the indicated payment card every 30 days,
    4. If the Automatic Payment fails, we will try again after 1, 3 and 5 days from the first attempt, respectively, and then contact you by email or phone to explain. However, the Agreement remains in force.
  4. We deliver Goods within Poland and the European Union.
  5. The goods are sent by courier via InPost. The costs are specified according to the Supplier's price list placed on the website https://inpost.pl/cenniki.

V. When can you withdraw from the contract?

  1. If you are a Consumer or an Entrepreneur with consumer rights and you conclude a distance contract with us, you may withdraw from the Contract without giving any reason within 14 days of delivery of the Goods.
  2. If you wish to withdraw:
    1. Within 14 days of the date of delivery of the goods, inform us of your decision. Send us - by post or e-mail - a statement of withdrawal from the contract. You can use our template, which is Annex 1 to the Regulations.
    2. Return the goods to us immediately, but no later than within 14 days from the date of submitting your declaration, to the following address: Pakujemy.pl, ul. Nowopszczyńska 28, 44-240 Zory. Together with the Goods, please also send us proof of purchase (e.g. receipt, invoice, confirmation of card payment, account statement).
  3. Returned Goods must be unopened, in undamaged and original packaging and not have any traces of use.
  4. We will refund the price of the goods within 14 days of receiving the returned goods or providing proof of sending it back.
  5. We will refund you using the same payment method you used when ordering the goods. If you want to change the refund method - let us know.
  6. You bear the direct cost of returning the Goods. You must also properly protect the Goods against damage during transport.
  7. The above principles also apply accordingly to withdrawal from the subscription, with withdrawal being possible only within 14 days from the date of delivery of the first Product covered by the subscription. 

VI. How you can file a complaint

  1. If you are a Consumer or an Entrepreneur with consumer rights and you find that the goods are not in conformity with the contract, please inform us about it (“Complaint”).
  2. If you wish to exercise this right:
    1. submit your complaint in writing or send it to us by e-mail,
    2. Provide your identifying information, describe what the complaint is about and what your requests are (repair or replacement).
  3. If you do not provide all the information, we will ask you to complete it within 14 days. If you do not complete the deficiencies, we will not recognize the complaint.
  4. We will respond to your complaint within 14 days - by e-mail or letter, if you so indicate.
  5. If we do not respond to your complaint within 14 days, it means that we have accepted your request.
  6. When the goods do not conform to the contract and:
    1. we refused to exchange the goods,
    2. the replaced goods are still inconsistent with the contract,
    3. the product is defective to such an extent that it is pointless for you to request a replacement,
    4. we have not replaced the goods within a reasonable time or without undue inconvenience, you have the right to:
      1. submit a Declaration of Price Reduction or
      2. withdraw from the contract.
  7. We will then consider the complaint and if we agree with it, we will refund the price within 14 days of receiving your statement, using the same method of payment that you used. You can also indicate to us another method of refunding the price.
  8. If you are not a Consumer or an Entrepreneur with consumer rights, you can file a complaint, but our liability under the warranty for physical defects is limited to removing the defect. Our liability for damages is limited to the amount you paid for purchasing the goods complained about. 

VII. What services do we provide for you?

  1. Through the Website we provide the following services:
    1. setting up and maintaining a Customer Account on the Website,
    2. enabling the placement of an Order via an appropriate form,
    3. enabling the sending of messages via the contact form available on the Website,
    4. Newsletter.
  2. We conclude an Agreement with you for the provision of services by electronic means when:
    1. you register on the Website,
    2. you place an Order without prior registration,
    3. you send us a message via the contact form.
  3. You may terminate this contract with us at any time and without giving any reason.In this case, please send us your resignation by e-mail sklep@llme.pl albo by letter to our correspondence address.
  4. If you want to purchase goods through our Website, you must have:
    1. active email address,
    2. operated by a telecommunications operator based in Poland,
    3. access to the Internet, both using the HTTP and encrypted HTTPS protocols (encryption strength of at least 256 bits) - we send your sensitive data using an SSL certificate encrypted protocol,
    4. a web browser with cookies, JavaScript and Adobe Flash plug-in version 10 or higher enabled,
    5. software that allows you to read PDF documents (Adobe Acrobat Reader in the latest version is recommended).

VII. Who owns the copyright?

  1. The digital content available on the Website, and in particular the materials included in the goods, are works and are protected by copyright. These rights belong to us or to persons cooperating with us.
  2. You may use purchased goods and other content available on the Service on the basis of permitted private use. You may not use the content commercially, in particular make it available to third parties as your own product or as part of a service provided (for a fee or free of charge).
  3. If you are interested in commercial use of the above content, please contact us. 

VIII. How personal data is processed

  1. We are the administrator of your personal data. Detailed rules in this regard can be found in the Privacy Policy, which we provide on the Service.

IX. Final provisions.

  1. We will inform you about changes to the Regulations via a tab on the Service. Changes to the Regulations will apply only to agreements concluded after the date of entry into force of the amended Regulations, and if you have already concluded an agreement with us - we will ask you to accept the new regulations by e-mail.
  2. If a dispute arises in connection with the contract concluded between us, Polish law shall apply.
  3. In the event of a dispute, you can use out-of-court complaint and claim settlement methods np.m.in. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before an arbitration court should be submitted.

Annex No. 1: Template of Declaration of Withdrawal from the Agreement